Context
Organizations sitting on hundreds of thousands of documents had no good way to find what they needed, a real, recurring problem across enterprise and public sector clients.
Architecture
[ADD VERIFIED DETAIL: specific retrieval architecture, embedding/vector store choices, team workspace design]
Lessons
Watching a product mature from a rough idea into something people depend on doesn't get old, and it reinforced that the right search approach depends on evolving with real usage, not guessing upfront.